PAYMENT METHODS
We accept all major credit and debit cards, PayPal and iDeal (if you are in The Netherlands).
Payments are processed using Stripe a secure and trusted online payment gateway.
SHIPPING
We aim to dispatch your order within 1-5 working days. Overseas orders may take slightly longer to arrive so please allow 14-21 days. Occasionally items may take slightly longer, but we'll let you know if this is the case. In the unlikely event that an item is unavailable we will contact you immediately and offer you a full refund.
We pack all of our products carefully to make sure they arrive in great condition. Prints up to A3 size will be sent out flat. Above A3 prints will be rolled and sent out in a postal tube.
Postage is calculated prior to payment at the checkout and will vary depending on the delivery destination.
Please note, international orders may be subject to import duties and/or tax, in such cases these are the responsibility of the buyer.
If you need your order urgently or you have any other questions about shipping, please contact us and we will do our best to help!
INTERNATIONAL ORDERS
Payment is to be made in Euros. International credit card providers or banks determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.
PRICES AND VAT
All the prices on our site are inclusive of any applicable VAT.
Where you have requested delivery to a EU address, the price paid for the Product will usually include VAT.
VAT is not charged on orders placed outside of the UK and the EU, however the price paid by you for the Products will remain the same as shown on the Website.
RETURNS
We hope you love your MarcoNelParco purchase. However, if you are unsatisfied with it or you have just changed your mind please let us know immediately. We are happy to refund or replace items returned in their original condition and packaging, within 30 days of dispatch. If your order arrives damaged in any way please get in touch with detailed photos so we can resolve the issue.
You will be responsible for your postage costs for returning an item to you. You are responsible for the product until it reaches us. If you return something to us we will notify you by email to let you know we have received it. If we approve the refund we’ll aim to refund you within 2 working weeks.
DISCLAIMER
We have tried to give the best possible representation of our products on the site. Nearly all of our products are made or finished by hand, sometime they may vary slightly from the images shown online and colours may vary. Please check dimensions carefully as the size may not always be clear from the images.